Service Advisor Job Description – Northern Commercials – Irlam – Service Advisor
As a Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Dealership. You will have excellent communication and organisational skills to deal with customers face to face, Via E-mail or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You can work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and aim to achieve on targets. You will possess a passion for the product and deliver incredible customer service in everything you do. To provide an outstanding level of customer care always ensuring the highest standards of satisfaction. You’ll be required to book service and repair work always ensuring workshop and parts availability, to keep customers fully informed of progress and advise of any extra work needed, to organise loan car bookings. To obtain and process payments according to company policies, to achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum, to maintain accurate customer records on Keyloop to meet the Manufacturers expectations, To make telephone or e-mail contact with customers to follow-up / Up sell & Progress.
To be a success in this role, you will have: Effective communication skills, Commitment to delivering customer excellence, A good standard of verbal and numerical reasoning, Computer literacy, A keen eye for detail & Previous experience in a target driven role.
Service Advisor Roles & Responsibilities
react accordingly to customer requests
To welcome customers in a professional manner when customers are dropping off vehicles, confirming the details on the job card are accurate before passing the job cards to the workshop.
To welcome customers collecting vehicles, confirming what work has been carried out, ensuring any outstanding payments are made if the customer does not hold a credit account.
React promptly to customer requests via e-mail and always respond
professionally
Ensuring all the relevant customer details are correct, Payment method is confirmed, Recalls & PIP’s have been checked prior to arrival.
Job cards to be made a minimum of one week ahead of their arrival date to ensure a smooth transition for when the customer arrives with their vehicle.
Confirmation to be printed clearly on the job cards of the allocated time authorised by the customer.
Confirmation of the expectations from the customer of when they would like to collect the vehicle to ensure the workshop can plan accordingly.
Contact customers the next day following a no show and organise an alternative date, If the customer no longer wants to bring their vehicle in then close the job card.
Customers so far who have this update include – GXO & AMAZON
Ensuring all the relevant customer details are correct, Payment method is confirmed, Recalls & PIP’s have been checked.
Ensuring the dossier details are included on the job cards and the relevant paperwork is printed and placed with the job pack.
Ensure customers are updated throughout their visit to our dealership ensuring any delays are also communicated that could surpass the customers expectations of when they require their vehicle back.
Ensure customers are contacted as soon as vehicles are complete. Whilst contacting customers on completion you must ensure we have the necessary payment methods obtained prior to collection should the visit not be covered under any contract or Warranty. Payment methods can be taken via Cash payment, Card payment, World Pay or the customer has an account ensuring we have the necessary Purchase Orders.
Schedule
Monday – Friday 8.00am – 5.30pm
Holidays
20 Days plus bank holidays
Job Type: Full-time
Benefits:
Schedule:
Ability to commute/relocate:
To apply please email cmolineux@nor-com.co.uk